To return an item, it must be unused, in its original packaging and in the condition it was in when you received it.
Goods in the regular assortment with temporary discounts can be returned within 14 days according to law. We are happy to help you change to another product, color, size if you regret your purchase.

All shipping is at the customer's expense.
A return shipping of SEK 75 is added upon return.

When returning from countries outside the EU, the customer is responsible for all costs for return shipping, customs, VAT and other fees. If such costs are charged to the seller, these will be deducted from the refunded amount.

We cannot accept returns that are sent to agents with a different waybill. We charge SEK 250 for collection at an agent. If you are missing a delivery note, contact: Kundtjanst@reunionhome.se

For our international customers, we offer a self-service return process. Customers are responsible for booking their own delivery slips with their chosen shipping company for returns.
Returns outside of the EU are fully on the customer's responsibility. See address in the tab RETURN OUTSIDE EU.
If you need assistance or have questions regarding your return, please do not hesitate to contact us.
Please note that all other requirements outlined in our return policy for Swedish customers also apply to international orders.

We on Reunion has for many years tried to create a webshop that is sustainable from a return point of view. 
The returns cost a lot of money for the companies and even more for nature and waste of resources such as packaging materials, petrol for transport and salaries of people who make up for the fact that we humans are careless in our behaviour.
If you are interested in finding a bargain, but are unsure about fit, size, color - you are welcome to email customer service at: Kundtjanst@reunionhome.se

After registering your return above:

1. Preparation

• Pack the return in the same bag / box in which it was delivered. If you do not have the original packaging, you can use any other bag or box.

2. Send

Paste the return label on the package, and make sure it covers the original address label.

Submit to your local DHL agent.

Seal your return package properly so that it is not damaged on the way back.

3. Refund

• It can take up to 14 working days for the goods to get back to our warehouse.
• Once the return has been handled, we will make a refund using the same payment method you used when you made the order.
• Please note that it may take several days before the money is back in your bank account, depending on your agreement with the bank and the bank's terms.

All freight is done at the client expense.

The shipping cost is SEK 75 for purchases up to SEK 1499.
If you shop for more, we offer the shipping cost.

Upon return, a shipping cost of SEK 75 will be added.

We strive to offer traceable and safe shipping with reasonable conditions, and our shipping prices are set outside Actual costs we have for delivery and handling. 

Delivery time is about 2-4 working days
Packages that are not picked up from agents within 5 days go back to us and we must then charge a fee of SEK 200.

Exceptions occur when ordering products weighing more than 10 kg, such as large heavy furniture or other products that are bulky.
We announce the correct shipping cost.

Purchases outside the EU may be charged with import duties and taxes, which you as the customer are responsible for at your own expense. Unfortunately, we have no control over these fees and cannot tell you what the cost would be, as customs policies and import duties vary by shipping destination.

For returns outside the EU, the customer is responsible for return shipping himself.

For international orders, we offer a self-service return process. Customers are responsible for booking their own delivery to Sweden.

When returning from countries outside the EU, the customer is responsible for all costs for return shipping, customs, VAT and other fees. If such costs are charged to the seller, these will be deducted from the refunded amount.

Address to send to is:
Reunion Home
Reunion
Kopparbergsgatan 4
SE-21444 Malmö

Enter the following information:
* "Returned goods"
* Country of origin of the item
* Original order number
* Low declared value corresponding to the value of the item as a return item (not the sales value for a new sale)

+4640-401701
kundtjanst@reunionhome.se

You have, according to current law, 14 days of withdrawal right (except the goods we have especially marked as not open purchase, special orders and hygiene products) if you want to switch to another product, color, size or undo your purchase.
Please note that if you want to return something, you must first contact us for approval.

The item should be returned to us unused and undamaged in original packaging. Also attach the delivery note and receipt.
You are responsible for the return shipping and any transport damage. Incompletely postponed packages and parcels sent against postal advances we do not redeem.

OBSFor complaints Contact customer service: kundtjanst@reunionhome.se with image and order number.

If you were to get an item that is defective or an incorrect delivery, we will replace you free of charge with a new item.
You must notify customer service this no later than 5 days after you have received your goods and at the same time submit a picture of the damaged item by mail.

To return an item, this must be unused, in original packaging and in the condition it was when you received it.

We do not go in and change or remove invoices at Klarna.
If we have agreed on a refund or credit receipt/gift card on part of the amount, we correct in your order and this is automatically adjusted in Klarna.

You reach us by mail: kundtjanst@reunionhome.se

Customer service is open 10-15.00 Monday to Friday.

Note! Phone open during the store's opening hours. We respond as much as time.

Tel. to the Kivik store
072-2257220

Tel. To the Malmö store
040-40 17 01

Closed on holidays.